Web Hosting Frequently Asked Questions

1. What web hosting plans do you offer?

Click here to compare our web hosting plans and pricing

2. What payment plans do you offer?

  • Monthly by Debit Order
  • 6 Monthly by EFT or Debit Order
  • 12 Monthly by EFT or Debit Order (* Get 1 month FREE hosting, only pay for only 11 months!)

3. What do you charge for Domain Registrations?

Click here to view domain options and and pricing

4. What do you mean by "Managed" Web Hosting?

For example, most web hosts simply direct their clients to the web hosting control panel to perform tasks like: add or change an email account or email password, setup an email auto responder etc themselves.

At 21 Digital Web, our clients simply have to make these type of requests via our various Technical Support channels and we perform these tasks for them as a value add service. No need to try and figure out a web hosting admin control panel, unless you prefer to be hands on yourself, the tools are made available in any case.

5. Do you charge a web hosting setup fee or a domain transfer fee?

Setup of web hosting accounts and domain transfers from other web hosting providers to 21 Digital Web Hosting is provided at no charge except for international domain extensions where there will be a once off domain renewal fee.

6. What hosting control panels do you offer?

Our S.A. Linux based hosting servers use the award winning KonsoleH Control Panel and our U.S.A. Linux based hosting server used the popular cPanel Control Panel. Click here for links to these Hosting Control Panels.

7. Which is better, Local (South Africa) or International Web Hosting (U.S.A.)?

Read answer here ...

8. Technical Support, How does it work?

Simply log your request via our online Support Ticketing System here

or send an email to support@21digital.co.za

or call us on 086 101 2210

9. What are your Web Hosting Terms & Conditions?

Web Hosting Acceptable Use Policy

Web Hosting Customer Service Agreement